privacy policy

Your privacy matters

Our goal is to make sure you know how we collect, use, share and store your personal data when you create an account, interact with our customer support specialists and visit or other apps covered by this privacy policy.

Privacy Policy

Intuitive Trading Institute is committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Controller, contact, data protection officer

Controller pursuant to Art. 4 (7) EU General Data Protection Regulation (“GDPR”) is
Intuitive Trading Institute
London, United Kingdom
It is represented by the CEO Andre Minassian.

In case of questions or comments concerning this Privacy Policy, please contact our data protection officer at the following email address:

Changes to policy

If we make any significant changes to this policy we will notify you by email, post a notice of such changes on the Site or flag our Privacy Policy on the website as updated.

Uses Made Of The Information

We use information held about you in the following ways:
To provide you with information, products or services that you request from us or which we feel may interest you. To send direct marketing information via email and post. You have the opportunity to opt out of this communication, at any time, by clicking the unsubscribe details at the bottom of every email or by contacting us directly.
To allow you to participate in interactive features of our service, when you choose to do so. To notify you about changes to our service. We will never sell your information to a third party.


In case of contacting by contact form, email or telephone, your data is processed, depending on the content of the request, for purely informational inquiries based on your (assumed) consent pursuant to Art. 6 (1) Clause 1 lit. a) GDPR or pursuant to Art. 6 (1) Clause 1 lit. b) GDPR, insofar as contacting is connected to contractual performance obligations. In case of contacting through our form, we require only your name and email address in order to reply to you. Your information may be stored in a customer relationship management system (“CRM system”).
We delete your contact requests immediately after they are processed, unless statutory retention periods require additional retention.

Shopping cart

If you wish to place an order through our shopping cart, it is necessary for the conclusion of a contract that you disclose your personal data, which we require to process your order. Mandatory information necessary for processing of contracts is marked separately, additional information is voluntary. We process the data disclosed by you to process your order. We may also forward your payment information to our bank. We may also process the data disclosed by you in order to inform you of additional interesting products in our portfolio, or to send you emails with technical information. The legal basis for this is Art. 6 (1) Clause 1 lit. b GDPR.


With your consent, you can subscribe to our newsletter in which we inform you of our current interesting offers.
We used the so-called double opt-in process for registration to our newsletter. This means that after your registration, an email is sent to the disclosed email address, in which we ask you to confirm your request to receive the newsletter. We furthermore retain your utilized IP addresses and the time of registration and confirmation. The purpose of this process is to verify your registration and clarify a possible abuse of your personal data, if necessary. Only the disclosure of your email address is required to receive the newsletter. All other disclosed information is voluntary and will be used to allow us to address you personally. After your confirmation, we store your email address for sending you the newsletter. The legal basis for this is Art. 6 (1) Clause 1 lit. a) GDPR.

To unsubscribe from the newsletter, you can click on the link provided in every newsletter email or send an email to


Pursuant to our Terms of Service, you may provide us with an endorsement in connection with your use of the Services. We may, with your approval, use the endorsement to promote our services. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last name or initials, your country and/or contact information in connection with its publication of the endorsement. If, at any time, you want us to stop using your endorsement, please contact us and we will cease using the endorsement soon after processing your request. The legal basis for this is Art. 6 para. 1 lit. a GDPR.

Disclosure Of Your Information


 Each purchase of a permanent download shall be deemed a final, non-exchangeable, non-refundable sale. Once a product has been purchased it is immediately sent to the email address provided and made available for download. You may not cancel an order by you for any permanent download of a product once it has been sent and made available for download.

Legal bases for processing of your data

One of the lawful basis upon which we process and store your data can be described as follows:
‘Necessary for the purpose of legitimate interests pursued by the controller or a third party except where such are overridden by the interests, rights or freedoms of the data subject’.
In addition, depending on your relationship with us we may also process and store your data on the grounds of one or more of the following:
-Necessary performance of a contract
-Compliance with a legal obligation

A fuller description of these grounds for processing data can be found in Article 6 (1 a, b, c, e and f) of the General Data Protection Regulations 2016/679.

Retention Period

The data processed by us is erased or its processing is restricted in compliance with statutory requirements, in particular Art. 17 and 18 GDPR. Unless expressly stated otherwise within the scope of this Privacy Policy, we erase data stored by us as soon as such is no longer required for the intended purpose. Data will be retained beyond the time at which the purpose ends only if such data is necessary for other, legally permissible purposes or if the data must continue to be retained due to statutory retention periods. Should you wish to have your information amended or removed at any time, please contact us.

Third Party Agents (Processors and data recipients)

In some cases, we use external service providers to process your data, which are bound to our instructions. They were selected and commissioned by us with care and they are monitored regularly. The orders are based on data processing agreements pursuant to Art. 28 GDPR. The processor does not independently process data for its own purposes.
We use a hosting provider to operate this web offer, who processes inventory data, contact data, content data, contract data, utilization data, metadata, and communication data from visitors or customers of this web offer within the scope of our legitimate interest in an efficient and secure provision of this online offer pursuant to Art. 6 (1) Clause 1 lit. f), 28 GDPR. If we transfer your data to third parties, we will remain responsible and liable to you if the third party processes your data in violation of the Privacy Shield Principles, unless we prove we were not responsible for the event giving rise to the damage. In any case, we oblige third parties to protect your privacy at least to the extent specified in this data protection declaration.

Our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies and Similar Technologies


To help analyze how you and other visitors navigate Intuitive Trading Institute websites, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site. If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

Analytics Services

Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics.

Right To Complain

You have the right to make a complaint about any aspect of our data handling and/or usage. Any complaint should be directed to the General Data Protection Compliance team via privacy@intuitivetradinginstitute, in the first instance.
Under the latest Data Protection Regulations, you also have the following rights:
• Right of access by the data subject (Art. 15 GDPR);
• Right to rectification and erasure (Art. 16 and Art. 17 GDPR);
• Right to restriction of processing (Art. 18 GDPR);
• Right to data portability (Art. 20 GDPR);
• Right to object (Art. 21 GDPR).


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

This policy was last updated May 25, 2018